RETURN POLICY

ALL SALES FINAL. NO REFUNDS.
Due to the nature of my products, all sales are final. No returns/refunds. However, if your package arrives damaged, if your product is in some way defective (defined below), if you receive the wrong item by mistake, or if a product is missing, please reach out! We appreciate your kindness and understanding and are happy to work with you in the following instances:

ORDER CHANGES OR CANCELLATION:
If you wish to change or cancel your order, please contact me immediately. Orders can be changed or canceled if they have NOT YET been processed. Once your order is shipped, it cannot be changed or canceled. Please reach out to support@bloomtobalm.com or use my Contact Form (HERE) with your order number to request a change or cancellation if necessary.

ORDER PACKING MISTAKE:
While I wish I was perfect, I do make occasional mistakes when packing an order. If your order was missing an item, or if you were sent the wrong item, please take a photo of your box, invoice, and the products you recieved and email it to me at support@bloomtobalm.com for resolution.

DAMAGED PRODUCT:
Any defects in packaging or damaged products (i.e., dented tin that renders the tin unopenable, damaged pump that prevents retrieving lotion with ease, cracked/broken lid, etc) are considered defects/damages. If your product arrives damaged, I sincerely apologize for the inconvenience. Please take a photo of your box, invoice, and the products you recieved and email it to me at support@bloomtobalm.com for resolution. Your inquiry will be reviewed, and if approved, a replacement will be sent at no cost. 

KINDA CRAZY... BUT THIS HAS TO BE SAID:
If a package is torn apart by the neighbor's dog or stolen by a porch pirate (etc), it is not my responsibility to replace it. Once the product is scanned at delivery, it becomes your responsibility. For your convenience, an email is sent to you the morning your package is out for delivery + a second email is sent instantly the moment your package is delivered. If porch pirates or dogs are an issue in your neighborhood, consider adding a chest or box to your porch.  

TIP: If you are unsure if a product will work for you, I encourage you to try my travel/sample sizes first. Not every product will work for every person, and for $6.95 it's a great option if you want to minimize the expense to try something you aren't sure of yet. 

CUSTOMER SATISFACTION:
Your satisfaction is my top priority! If there is an issue with your order, I am happy to talk through a fair and reasonable resolution. As a small business, I have created this policy page to set a written standard for how issues can be resolved.